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Atraxo
Atraxo
The e-Commerce Enablers

Cookie Policy
​Last Updated: 23.07.2026

This Cookie Policy explains how Atraxo Management UG & Co KG ("we," "us," or "our") uses cookies and similar tracking technologies on our website at www.atraxo.com ("Website"). We utilize an integrated suite of Zoho services to power our website, manage customer relationships, deliver live chat support, and analyze user behavior to improve your experience.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide analytical data to website owners.

2. How We Use Zoho Services and Cookies

Our website relies on four primary Zoho tools, each setting specific first-party cookies on your browser:
  • Zoho Sites: Powers our web core infrastructure, user sessions, and security layout.
  • Zoho SalesIQ: Provides our live chat platform and tracks real-time visitor presence to assist with customer support.
  • Zoho PageSense: Conducts website analytics, heatmaps, session recordings, and A/B optimization testing to improve web performance.
  • Zoho CRM: Tracks marketing attribution, captures contact form submissions, and helps us personalize communication for returning clients and leads. 

3. Detailed Cookie Breakdown

A. Strictly Necessary Cookies (Zoho Sites & Infrastructure)

These cookies are required to enable core functionality such as page navigation, secure access, and loading essential site elements. The website cannot function properly without them.
  • zsltssn: Tracks pages visited during a session for site performance (expires in 90 days).
  • zsstssn: Detects and maintains active user browser sessions (expires in 30 minutes).
  • serializedPermissionData: Controls internal menu page access based on user rights (expires in 20 minutes).

B. Functional & Live Chat Cookies (Zoho SalesIQ)

These cookies allow our website to remember choices you make (such as layout preferences) and power our embedded live customer support chat system.
  • zld*dragpos / zld*state: Remembers the position, minimize/maximize state, and preferences of your live chat window (expires in 5 minutes).
  • sales_{project_key}_{userId}: Syncs your chat helper visitor ID across our support dashboards to maintain conversation threads (expires in 1 year).

C. Performance & Analytics Cookies (Zoho PageSense)

These cookies gather anonymous data regarding how visitors move around our website. They show us which pages are popular, how users interact with forms, and which designs perform best.
  • zabUserID: Assigns a unique, random string to identify recurring versus brand-new visitors anonymously (expires in 1 year).
  • zsc{projectkey} / zft-sdc: Identifies the active analytics session and tracks initial landing traffic sources (expires in 1 year).
  • zab_g_{exp_key}: Tracks whether an alternative version of a page works better during active A/B layout experiments (expires when the browser tab closes).

D. Marketing & Relationship Management Cookies (Zoho CRM)

These cookies link your website behavior (like filling out a "Contact Us" form or clicking a specific marketing link) to our sales pipeline. This ensures your inquiries are processed accurately and allows us to provide relevant follow-up information.
  • crmclientview / zcrmcscv: Identifies returning leads or contacts to prevent duplicate account creation when you submit forms (expires in 1 year).
  • _zcsr_tmp: A security cookie used to prevent Cross-Site Request Forgery (CSRF) attacks during form submissions (expires when the browser session ends).
  • ZC_COUPON / tracking_id: Tracks which specific marketing campaign or source brought you to our website (expires in 6 months).

4. How to Control and Manage Cookies

You have full control over the cookies placed on your device:
  • Our Cookie Consent Banner: You can accept, reject, or adjust your tracking preferences at any time using the interactive consent banner at the bottom of our site.
  • Your Browser Settings: Most web browsers allow you to block or delete cookies entirely via their built-in settings menu (e.g., Chrome, Safari, Firefox). Please note that disabling essential cookies may impact your ability to use our live chat, submit web forms, or view certain web sections.

5. Updates to This Policy

We may update this policy periodically to reflect changes in our tools or evolving compliance requirements. Check back regularly to review any changes.

6. Contact Us

If you have any questions about how we use Zoho cookies, please contact us at:
  • Email: support@atraxo.com
  • Address: Boedekerstr. 1, 30161 Hannover, Germany